Unlock Success with Essential Call Center Skills - Your Guide to Thriving as a Call Centre Agent: 101 The definition of a CSR’s job sounds pretty straightforward. The customer is calling with a problem and we get paid to fix it. But wait there’s much more...
Archives for Kathy Brown » Page 34 Customer service work has its challenges, but with the right mindset, it is possible to have a rewarding career. Thirty years of call center employment has given me a perspective on the characteristics of achieving a...
